Refund Policy

Unified Refund Currency Standard

Every refund processed through this platform is exclusively settled in USD (United States Dollar), which serves as the single official settlement currency for all post-sale refund operations. No matter what local currency a customer uses, what payment method they selected, or what regional settlement practices exist, all refund sums are computed, converted, and disbursed according to this uniform USD benchmark. The platform establishes consistent currency conversion protocols based on live international exchange rates, guaranteeing that every refund amount is calculated accurately and equitably, without any variation due to geographic currency differences.
All monetary figures related to refunds—including the order total, partial refund amounts, and supplementary refund payments—are consistently expressed in USD. The official order value shown on the platform, the settlement figure for paid orders, and the ultimate refund amount all adhere to this identical USD standard. No alternative currency types are accepted for refund settlements, and customers must accept the unified USD refund rule as the only valid settlement basis for all refund requests. This standardized currency approach streamlines the worldwide refund system and delivers uniform financial service benchmarks to every global user.

Return and Refund Time Limit

The platform provides a 60-day global free return and refund period for every purchased item. Beginning on the date the customer successfully receives the goods, they may submit return and refund requests within 60 calendar days for any eligible purchased products. This 60-day return window is a universal service standard applied globally, with no regional variations, no product category exclusions, and no user tier differences. All customers who complete orders on the platform can take advantage of the full 60-day flexible after-sales return protection, fully protecting consumers' lawful shopping rights.
Once a customer successfully files a valid return and refund application, and after the platform finishes reviewing and verifying the returned merchandise details, the official refund procedure begins. The platform mandates a uniform refund processing timeline of 5 to 10 business days, during which the complete refund amount is returned to the customer's original payment account. This 5–10 business day refund cycle encompasses all stages, including application review, goods inspection, financial auditing, and fund settlement, ensuring a standardized and efficient refund process. No manual delays in refund handling are permitted, and every step of the refund process is systematically recorded and fully traceable.

Free Return Service Provisions

All return requests that meet the platform's return policies are entitled to a completely free return service, with no return shipping fees, return handling charges, or any other additional costs imposed on customers. The platform assumes all logistics expenses and processing costs arising from customer return activities, implementing a zero-cost return service mechanism for users worldwide. This free return policy applies to all eligible return orders made within the 60-day return period, covering every product category supported by the platform's return service.
The free return service includes return logistics transportation fees, warehouse receiving and inspection charges, and order processing costs generated during the return process. Customers are not required to pay any extra charges when returning goods in compliance with the rules. The platform's free return policy is a long-term, stable after-sales service commitment designed to reduce customers' shopping risks and enhance their shopping experience. Any return action that follows the platform's return specifications automatically qualifies for the free return benefit, without needing additional application steps or threshold conditions.

Refund Application Review Standards

Every customer return and refund application must pass the platform's standardized official review process to ensure the application's authenticity and compliance. The review primarily checks the application's timeliness (within the 60-day return period), the completeness of returned items, the consistency between returned goods and order information, and the validity of the return reason. The platform applies a uniform global review standard, with the same review criteria and approval thresholds for all regional users, guaranteeing fair and equitable after-sales service to every customer.
For items with intact outer packaging, complete product accessories, no signs of deliberate damage, no evidence of use, and matching the original delivery condition, the return and refund request will be approved without issue. For special products that have usage characteristics, the platform develops targeted review guidelines while adhering to the unified after-sales rules. Once returned goods arrive at the platform's designated warehouse and pass physical inspection, the refund process starts immediately, with the refund completed within the specified 5–10 business day period.

Partial and Full Refund Rules

The platform supports two refund types: full refunds and partial refunds, each applicable to different after-sales situations. For cases such as undelivered orders, full returns of undamaged items, and order cancellations before shipping, the platform processes a full refund according to the unified USD settlement standard, returning 100% of the customer's paid order amount. For scenarios like partial item returns from split orders, minor product issues that do not affect usability, and order information adjustments, the platform processes a partial refund based on the actual item price and order proportion.
All partial refund amounts are calculated precisely according to the platform's unified USD pricing standard, with accurate computation of individual product prices, proportional deductions, and settlement figures, ensuring no over-deduction or under-refund occurs. After a partial refund is completed, the order status updates automatically, and the remaining items in the order continue to receive normal delivery and after-sales service guarantees. Whether it is a full refund or a partial refund, the 5–10 business day refund processing timeline and the unified USD settlement standard are strictly followed, ensuring standardized and consistent refund service.